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Warranty & Returns

1 Year Quality Warranty

EngraveForest's purchase team and production team deeply research product specifications and working principle before marketing. After tested products working right and stable, our sales team will post on the website. Also, our purchase team always focus on upgrade technical and upgrade status on the existing products. We will update photos and specifications on the internet site if upgrade version available to buy.

Test Products and Modify Disadvantages

After a rigorous inspection and vetting process of the products we know what shoppers are interested in, we make them available to you at affordable prices. Since all the goods might have disadvantages, our production team will refine shortcomings to enhance customer's comfortable operation. Even though it has already been carried out an inspection when produced ready, our QC team must be exhaustive check all parts in the factory before shipping.

Processing and Packing Your Order

Upon clicking "Complete Order," EngraveForest shipping team spring into action and immediately begin processing your order. One employee reviews the details of your order, checking for anything that might delay processing while another speeds off to pull the inventory from our shelves. Meanwhile, an email confirmation of your order will have already arrived in your inbox. Our shipping team members check order slips with the original online purchase confirmation and then review the product to make sure it measures up with the product listed. Then the team move on to packaging the order, doubling-up (and often more) on the bubble wrap and tape. Next, it's out the door in safe hands with our trusted and verified couriers.

Tracking Your Shipment

Once your product leaves our doors, we keep on tracking it until it reaches yours. EngraveForest customer service team is always working to deal with your demand and query. We track your shipments real-time and are available at your convenience to answer any questions, whether by email, live chat, or over the phone. No matter the issue, we're always here to serve you.

30 Days Return Policy

All returns must be sent out by the buyer within 30 days of the delivery date. To return your product timely, you must first speak with our sales team to see if we can resolve your issue. If we are not able to solve your problem you may request an RMA code, which includes a special returns address along with that authorization.

Any returns received without an RMA authorization, outside of 30 days from the original delivery date, or to the wrong address will not be refunded. Damaged equipment returned even with an RMA will be subject to a 20% restocking fee. Customers are responsible for shipping charges for the return delivery. Your order will be refunded upon receiving the product in its original packing. Please note that postage costs for the initial order are not refundable.

To process a return request, please contact the sales team.

If you have any quality problems before 30 days of the delivery day, please return it to us for repair.

If you have missing products in your shipment, once confirmed, we will be responsible for a refund for the products value or reship the missing products according to your instruction.

If you want to cancel an order before delivery from our factory, no fee will be charged. If shipping has already been arranged, we can not hold or cancel the shipment.

If your products are passed 30 days of the delivery date and you want to a refund, we need to charge a 20% restocking fee. Original shipping cost is not refundable.

If you are sending you product for repair, you can send only part of the product to reduce the costs of shipping. If you want a refund on the returned product, please make sure the return package is in the original condition with the original packaging. If an accessory or the original item were lost during the process of your return, we would deduct the price of the lost item from the refund amount.

If your products are passed one year since delivery date, you may request an RMA code and return it for repair. We will charge 20~50% repairing fee depending on the product conditions. You are responsible for return postage and re-arrange shipment charges.

Technical Supports

EngraveForest is responsible for providing a lifetime of technical support to all of the customers. If you have any question about your products, please submit a message on the product question or directly contact us. We are glad to hear your comments and suggestions about our products! Reviews are appreciated and accepted on all of the products.